Refunds and cancellations

We understand that sometimes plans change or something comes up that may stop you being able to attend.

We always try to be as flexible as possible, especially during these current times and providing that you give us 48 hours notice then we will be happy to issue you a refund. Alternatively, you are able to re-book to a time that is more convenient.

Any refunds or re-booking after the 48 hours deadline will be at the discretion of the management but we will endeavor to do out best to find a fair solution.

In the event that Volume 1 Climbing has to cancel your session, we will provide you with as much notice as possible and will give the choice of either a full refund or to re-book.

Please call the reception on 01342 891292 or drop us an email via reception@volume1climbing.co.uk if you need to cancel or re-book.