Kids Clubs FAQ
Q - Is there an option to have unlimited climbing outside of club times?
A - Yes! We have a bolt on option that is just £12 for under 8s and £13 for over 8s. This means you can bring them in as much as you want and supervise them yourself outside of club times.
Q - Can I upgrade my membership to include unlimited climbing at any time?
A - Providing we have at least 2 days notice before the billing date (1st of each month) you can change between the 2 options month by month.
Q – Can I pay cash instead of a monthly recurring transaction?
A – Yes this is not a problem, payment will need to be made at the start of each month to our reception team.
Q – We are going away for a long time, can I cancel and you hold my space?
A – Due to the limited numbers that we are able to have on our kids club then unfortunately we are unable to hold spaces for those who are going away for long periods of time and not paying. We have factored in that you can miss up to 6 session and it still works out better value per session than our old system.
Q – Is it possible to change my child’s club day?
A – Providing we have space then this is not a problem to change days/clubs, however please be aware that due to the popularity there is limited availability and your old slot will most likely be taken quickly.
Q – Can my child attend another day for just one week if they miss a session?
A – Only in exceptional circumstance will we allow this. This is to ensure that the group dynamics are as consistent as possible to help with the development of all of the children in the group. This will also only be possible if we have space on the other course, which is unlikely due to how popular the clubs are.
Q - What if we miss a session?
A -We understand that sometimes things get in the way and it may not be possible to attend every session. We have therefore factored in to our pricing and over the whole year you only actually pay for 48 sessions even though we run them every week of the year. This means that you technically get 4 ‘free’ sessions over the year.
Q - How do I Cancel?
A - You can cancel at any point providing you give us at least 2 weeks’ notice before the next billing date (the 1st of each month). If you cancel your space will then be open for someone else to book as sadly we can not hold spaces due to restricted numbers. To cancel please email clubs@volume1climbing.co.uk or call our team on 01342 891292